How do I use a coupon/discount code?
Select your favorite products in the Ailongcity® brand store to place an order, fill in your shopping information, and enter the discount code "ALCT10" on the checkout page to automatically enjoy a 10% discount
Regarding disputes, email communication can efficiently resolve disputes!!!
Use this text to answer questions in as much detail as possible for your customers.
What if I receive a damaged or incorrect item?
If you are a customer who purchased a Worry-Free Purchase.
Please contact us within 14 days of receiving your order and attach clear photos. We will do our best to resolve the issue quickly and provide a refund or exchange service.
How do I cancel or modify my order? What if I made a mistake with my order?
Working hours:
Monday to Friday: 10:00-19:00
Saturday to Sunday: 11:00-16:00
📧 Email: Support@ailongcity.com
📸Facebook: https://www.facebook.com/verstarlin
We usually reply within 2 hours.
OK, don't worry. You can click on the logistics query website: https://www.17track.net/zh-cn
Enter your logistics order number to track the package information
We ship all orders directly from US/UK/JP/FR/CN，customers enjoy fast domestic delivery.
