1: HOW CAN I PLACE AN ORDER?

To place an order, begin by navigating to the product page. From there, select your desired quantity and click "Add to cart." You will then be directed to your shopping cart. Proceed by clicking "Checkout" and follow the provided steps to complete your order.

2: HOW TO TRACK MY ORDER?

To track your order, utilize the provided tracking number on our track and trace page. Please allow 1-3 business days for the status of your order to appear after receiving the tracking number. If you haven't received a tracking number, reach out to us at: support@ailongcity.com. We will promptly provide you with your tracking number and order status.

3: I ACCIDENTALLY ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?

If you've entered the wrong delivery address, contact us immediately at support@ailongcity.com. If your order hasn't shipped yet, we'll make every effort to correct the address.

4: HOW LONG DOES IT TAKE TO SHIP?

Our team strives to deliver your order promptly. However, due to high demand, delivery times may vary by location. Typically, your order should arrive within 5-8 days after payment confirmation. For any inquiries regarding your order, feel free to email us at support@ailongcity..com. We'll ensure you're kept informed about your order status.

5: WHAT IS THE PROCEDURE FOR RETURNS?

For information on our return procedure, please refer to our return policy page.

6: CANCELLATION TIMEFRAME

You can cancel your order within 15 minutes of placing it. Contact us at support@ailongcity..com to initiate cancellation.

7: IS INTERNATIONAL SHIPPING POSSIBLE?

Yes, we offer international shipping to the United States, Canada, New Zealand, Australia, and Europe. Upon request, we can ship to any country. Simply email us at: support@ailongcity.com with your request.

8: WHAT ARE THE MATERIALS USED IN YOUR SHOES?

Our barefoot shoes are meticulously crafted with premium materials for comfort and performance:

Upper Material: We use high-quality polyester for the upper portion of our barefoot shoes, ensuring durability and a snug fit.

Sole Material: Our shoes feature an organic rubber sole, providing superior grip and flexibility.

Winter Shoes: Our winter variants also utilize the organic rubber sole for traction, with added insulation provided by a special insole material combining EVA and cotton wool for warmth during colder seasons.

If you have any further questions not addressed in our FAQ, please don't hesitate to contact us at support@ailongcity.com. We're here to assist you promptly